Frequently Asked Questions
You’ve got questions. We’ve got answers! If you have any questions about Canobie Lake Veterinary Hospital that aren’t addressed on this page or elsewhere on our site, give us a call at 603-898-8982.
What Is Your Appointment Cancellation Policy?
If you need to change or cancel your pet’s appointment, please call our office at least 24 hours in advance to speak with a member of our team.
Do You Accept Pet Insurance?
Yes, we accept all pet insurance. There are several companies we work with, including Trupanion, Embrace, Nationwide, and ASPCA, but Trupanion offers upfront payment with little out of pocket expense (Trupanion Express). With Trupanion, oftentimes you only pay your deductible and co-pay, and nothing else.
What Forms of Payment Do You Accept?
What Is Your Payment Policy for Routine Care?
Routine procedures, including annual and recheck exams, vaccinations, routine laboratory tests, X-rays, prescriptions, food, and pet supplies must all be paid in full at the time these services are rendered.
Why Does Veterinary Care Cost What It Costs?
At Canobie Lake Vet, we do our best to ensure the highest quality care for your pet while making sure we stay within your financial budget. We try to provide optimal care through our state-of-the-art laboratory, radiology, and surgical equipment, and we use the highest quality veterinary medical supplies on the market. We’re passionate about what we do, and you can be assured that your pet will receive only the finest care. Because of these high standards for patient care, veterinary medical services can become costly. However, we provide itemized treatment plans so clients know exact costs before services are rendered so there are no surprises.
What Is Your Payment Policy for Surgical and Non-Routine Care?
As with surgical, emergency, and non-routine medical treatments, costs can become a concern for pet owners. We at Canobie Lake Vet will do our best to provide you with a treatment plan that can help you anticipate costs for these procedures. However, a treatment plan is not a “set in stone” price, and expenses could be more or less than estimated. Surgeries and dental procedures can be costly to pet owners, especially when unplanned. Because of this, our policy is to collect 50% of the treatment plan cost at the time your pet is dropped off. The remainder is to be paid in full at the time of pick up.
What Do I Do if My Pet Is Having an Emergency?
If your pet is having an emergency during our hospital hours, please call us at 603-898-8982, or bring him directly to our hospital. If your pet’s emergency is after hours, please contact one of the following emergency care centers:
Rockingham Emergency Veterinary Hospital
3 Cobbetts Pond Road
Windham, NH 03087
Veterinary Emergency and Critical Care and Cancer Treatment Center of New Hampshire
15 Piscataqua Drive
Newington, NH 03801
What Is Your Emergency Care Policy?
We understand that unplanned medical emergencies such as accidents or sudden illnesses do occur and may be difficult to pay for at the time of service. Therefore, we encourage all clients to have pet health insurance and/or CareCredit. We work with our clients and their pet insurance company to facilitate a smooth transaction in order to provide the best possible care for our patients.
Due to recent unfortunate circumstances, only payments of cash, credit cards and CareCredit will be accepted from new clients at this time.
How Can I Help Other Pet Owners in Need?
Shop online at AmazonSmile. Amazon will donate 0.5% of eligible AmazonSmile purchases to Rhianna’s Fund, a non-profit, 501c foundation that helps support pets whose owners don’t have the financial means to pay for their healthcare.
Where Can I Read More About Pet Health Topics?
We recommend the following sites:
- ASPCA Poison Control Center
- American Veterinary Medical Association
- Veterinary Partner
- American Association of Feline Practitioners
- American Heartworm Society
- Companion Animal Parasite Council
- Tick Encounter Resource Center
Where Can I Find Pet Rescue and Adoption Information?
We recommend the following sites: